Privacy Policy
Palapas Brunch Inc. ("Palapas," "we," "us," or "our") operates Palapas Brunch & Lounge located at 1296 Border Ave, Corona, CA 92882. This Privacy Policy explains how we collect, use, share and protect personal information when you visit our website, contact us, opt in to receive messages, dine with us, or otherwise interact with our business.
1. Information We Collect
We collect information you provide directly to us, information collected automatically through our website, and information from third parties. This may include:
- Contact Information: name, phone number, email address, mailing address.
- Reservation and Order Details: party size, date, special requests and preferences.
- SMS and Marketing Opt-in Data: the consent you provide when subscribing to our text messages or email list.
- Payment Information: processed through third-party payment processors. We do not store full card details on our servers.
- Website Usage Data: IP address, browser type, device, pages visited, and similar analytics data collected through cookies and tracking technologies.
- Communications: messages you send us through our forms, by phone or by email.
2. How We Use Your Information
We use the information we collect to:
- Respond to inquiries, take reservations and process orders.
- Send transactional messages (reservation confirmations, order updates).
- Send promotional SMS or email messages when you have opted in.
- Improve our menu, service and overall guest experience.
- Operate, maintain and secure our website and systems.
- Comply with legal obligations and enforce our Terms of Service.
3. SMS Messaging and Consent
If you opt in to receive text messages from Palapas Brunch & Lounge, you agree to receive recurring SMS messages from us at the phone number you provide. Message frequency varies. Message and data rates may apply.
Consent to receive marketing text messages is not a condition of any purchase. You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us at (951) 268-6950.
We do not sell, rent, or share your mobile information or SMS opt-in data with third parties for their marketing purposes. Phone numbers collected for SMS are used solely to deliver the messages you requested and are not shared with affiliates or unaffiliated third parties for marketing.
4. How We Share Information
We may share your information with:
- Service Providers: vendors who help us operate the business, such as payment processors, reservation platforms, marketing tools, hosting providers and the SMS messaging platform we use to deliver opted-in texts.
- Legal and Safety: when required by law, subpoena, or to protect the rights, property or safety of Palapas, our guests or others.
- Business Transfers: in connection with a merger, sale or acquisition of all or part of our business.
We do not sell your personal information.
5. Cookies and Tracking
Our website uses cookies and similar technologies to remember your preferences, analyze traffic and improve performance. You can control cookies through your browser settings. Disabling cookies may affect how parts of the site function.
6. Data Retention
We keep personal information only as long as needed for the purposes described in this Policy, to comply with our legal obligations, resolve disputes and enforce agreements.
7. Your Rights
Depending on where you live, you may have rights regarding your personal information, including the right to access, correct, delete or restrict the use of your data. California residents may have additional rights under the CCPA. To exercise any of these rights, contact us at (951) 268-6950.
8. Security
We use reasonable administrative, technical and physical safeguards to protect your information. No method of transmission over the internet is fully secure, and we cannot guarantee absolute security.
9. Childrens Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, please contact us so we can remove it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top reflects the most recent revision. Continued use of our website or services after an update means you accept the revised Policy.
11. Contact Us
If you have questions about this Privacy Policy or our practices, contact:
Palapas Brunch Inc.
1296 Border Ave
Corona, CA 92882
Phone: (951) 268-6950